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faq

handmade heirloom jackalope rag doll

what's up with items being sold out?
i heard you make animals with amputations and/or limb loss, how can i get one?
what are dove & hand animals stuffed with?
where are dove & hand pieces made?
how do you ship orders?
what do you do for gift orders?
what is your return policy?
does dove & hand ship internationally?
how do i clean dove & hand animals?
what happens if a dove & hand animal needs mending?
do you take custom orders?
do you take wholesale orders?
how do i contact you?

 

what's up with items being sold out?

dove & hand pieces are made in small batches and then put up on the online shop for sale.  often, only one of each item is put up at a time, and when it sells, it's sold out!   but don't fret, the store is restocked often.  if you'd like to know when a restock is happening, follow dove & hand on instagram or facebook, and join the mailing list (sign up below).

 

i heard you make animals with amputations and/or limb loss, how can i get one?

i've made animals with amputations for my niece because i want her to have comforting toys that resemble her dad (my brother), who is an amputee.  the amputee animals that i've made thus far have been with unilateral amputations at the hip level (hip disarticulation) and do not, at this point, have crutches, prosthetics, wheelchairs, or other adaptive equipment. here are a few photos of what i've made for my niece:

handmade amputee jackalope plush toyhandmade amputee toyshandmade amputee flying pig stuffed animal

if you’re interested in purchasing an animal with a specific amputation or kind of limb loss (ae, be, shoulder disarticulation, forequarter, ak, bk, hip disarticulation, hemipelvectomy, unilateral, bilateral, etc.), please send me a message here and let me know which animal you’re interested in, the style you’d like (that is, which colors), and the type of amputation and/or limb loss.  and i'll get back to you.

 

what are dove & hand animals stuffed with?

dove & hand animals are stuffed with 100% wool, sourced and processed in the usa.  wool is a natural and renewable material that is naturally fire-retardant, hypoallergenic, and resistant to bacteria and mold.

 

where are dove & hand pieces made? 

all pieces are handcrafted in a small town in new york’s hudson valley.

 

how do you ship orders?

u.s. domestic orders are shipped usps priority within three business days of the order.

canadian orders are shipped usps first-class package international service within three business days of the order.

 

what do you do for gift orders?

please note that the item is a gift in the comment field, include any gift messaging you desire, and your gift will go out with a handwritten note in nice packaging without pricing in the box.

 

what is your return policy?

given the nature of this small batch, handmade business, all sales are final.  you may cancel your order within 24 hours of placing it and receive a full refund.  if you have any issues after receiving your order, please send a message and i'll see if i can help.

 

does dove & hand ship internationally?

currently, dove & hand only ships internationally to canada, but will be adding more countries to its international shipping list soon.

 

how do i clean dove & hand animals?

use a wet, soft clothe to spot clean the animal and then let it air dry.

 

what happens if a dove & hand animal needs mending?

please contact me and we can arrange for a tune up!

 

do you take custom orders?

not at this time.

 

do you take wholesale orders?

maybe! please get in touch here.

 

how do i contact you?

please fill out the contact form and i will get back to you soon.